Shipping and Refund

Shipping And Delivery Policy:

All the shipping and delivery policies stated below are applicable within India delivery only. The average delivery period may vary from  7-14 days. 

Returns And Exchange:

At Salt Earth, we follow strict quality control to ensure our designs and products meet all necessary standards. However, in an instance of damage or inconsistency in the product, you may opt for an exchange or refund. Kindly initiate the request by sending an email to care@saltearth.in along with images of the products.

We will initiate a refund or exchange upon thorough check of the provided information and reserve the right to rejecting the request in case it does not meet the following criteria – 

  • Faded colour upon arrival
  • Stain marks, holes or tears in the fabric

The following aspects will not be considered as damage

  • Mild variation in the dimensions of the product.
  • Mild variation in colour of the materials used in the product. For more details read – Our Terms and Conditions

RETURN AND REFUND:

The return pickup will be arranged by Salt Earth within three working days once one/all of the above criterion is met. Make sure to cover your Salt Earth products securely in the same package as you received your product. Your return would be considered complete only if we receive all additional accessories that come with the product.

The refund will be initiated upon receiving the product from your end and the process typically takes 3 days. The amount will be credited back to the same account from which the sale transaction was processed within 7 to 10 days.

EXCHANGE:

The pickup will be arranged as soon as our customer support person acknowledges your exchange/ return and refund mail.  As soon as we receive the returned product which will typically take 2-3 days, the product of your choice will be shipped to you. If the selected product is priced higher than the returned product, the selected product will be shipped to you with the difference as bill payable. If the selected product is priced lower, the remaining amount will be credited back to your Salt Earth account within 3 days.

In case you want to change the product as soon as you placed the order, kindly reach to us at care@saltearth.in immediately so that the choice of product can be changed before any shipment occurs and a lot of hassles can be avoided.